Once your order has been placed with Maison M, you will receive a confirmation email. Your order will then be dispatched in 2-3 working days. During very busy times this may be a little longer but if this is the case we will always let you know. 

We offer a flat shipping rate of £5.95. We are proud to send out all of our orders ethically and with our planet in mind and we are sure you understand how important this is. 


Maison M are happy to offer FREE DELIVERY (within the UK) on all rug orders.


All parcels will be sent out standard delivery (via royal mail / Hermes /Courier) and will require a signature on receipt of your delivery.


Maison M is pleased to ship overseas to most countries. If your shipping destination does not come up automatically, please contact us on and we will be happy to provide you with a custom shipping quote. 

Please note that any import duties or taxes associated with an international order would be the responsibility of the customer.


In some cases we may have pre-orders for items in high demand.  There will be an estimated delivery date on the product description page when you place the order.  Due to the nature of the way our products are made, this date may be subject to change but we will endeavour to get your order to you as soon as possible.  Any significant changes to the estimated delivery date will be communicated to you via email.