Once your order has been placed you will receive a confirmation email. We aim to dispatch all in-stock items within 2-3 working days of order, 3-5 for International shipments. If you need the items sooner than this please do drop us an email and we will do our best to accommodate this for you.
We are happy to offer FREE DELIVERY (within the UK) on all rug orders.
On all standard items, shipping is £5.95. On some of our smaller items, shipping will be £3.95. Orders are sent out in un-dyed, organic cotton storage bags and shipped in cardboard boxes and sustainable bamboo postage bags. We work hard to ensure all areas of our packaging are ethically and sustainably sourced whilst trying our best to keep shipping costs to a minimum.
All orders will be sent out standard delivery (via royal mail / Hermes /Courier) and will require a signature on receipt.
COVID-19 Shipping Update - International shipping prices are rising due to the current COVID19 outbreak. please email us on firstname.lastname@example.org for an updated rate prior to ordering for correct shipping rates.
We are pleased to ship overseas to most countries. If your shipping destination does not come up automatically, please contact us on email@example.com and we will be happy to provide you with a custom shipping quote.
International rug shipping costs will not be displayed automatically at checkout, so please do contact us for a custom quote ahead of purchase.
Please note that any import duties or taxes associated with an international order are the responsibility of the customer.
In some cases we may have pre-orders for items in high demand. There will be an estimated delivery date on the product description page when you place the order. Due to the hand made nature of our products, this date may be subject to change but we will endeavour to get your order to you as soon as possible. Any significant changes to the estimated delivery date will be communicated to you via email.