Delivery & Returns

All items will be sent to the address specified for delivery in your order, and it is therefore essential that this is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions - unless this is caused by our negligence.

UK DELIVERY

Once your order has been placed you will receive a confirmation email.

We aim to dispatch all in-stock items within 2-3 working days of order, 3-5 for International shipments and you will receive a second email with tracking information when your order has shipped.

If you need the items sooner than this, there is a next day delivery option (UK only) available at checkout.

On all standard items, shipping is £5.95 and our courier is EVRI.

Next day delivery with DHL is £11.95.

Orders are sent out in recycled paper postage bags, cardboard boxes and sustainable bamboo postage bags. We work hard to ensure all areas of our packaging are ethically and sustainably sourced whilst trying our best to keep shipping costs to a minimum. 

All orders will be sent out standard delivery unless express shipping is chosen.

INTERNATIONAL DELIVERY

We are pleased to ship overseas to most countries. If your shipping destination does not come up automatically, please contact us on info@maisonmlondon.com and we will be happy to provide you with a custom shipping quote.

Please note that any import duties or taxes associated with an international order are the responsibility of the customer.

PRE-ORDERS

In some cases we may have pre-orders for items in high demand.  There will be an estimated delivery date on the product description page when you place the order.  Due to the hand made nature of our products, this date may be subject to change but we will endeavour to get your order to you as soon as possible.  Any significant changes to the estimated delivery date will be communicated to you via email. 

Please note - you will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

 

We hope you love your products but if you wish to return an item, please follow the instructions below. 

  • Two start a return, please email - info@maisonmlondon.com to confirm you will be returning your order including order number and name. This must be done within 14 days of purchase. You then have a further 14 days from the date of your returns email for the item to be returned to us. Returns received outside of this timeline will not be eligible for a refund.
  • To be eligible for return the item must be unworn/unused, with all original tags, in its original packaging. Your packing slip for proof of purchase must also be enclosed.
  • Your refund (minus original postage costs) will be processed within 14 working days of receipt of the item. 

At present, we are not able to offer free returns. We therefore highly recommend using a tracked postage or courier service as we cannot be responsible for lost items or those damaged in transit back to us.

Please note - we do not accept returns on end of line, sales stock or custom made to order items unless the item is faulty or not accurately described.

 

INTERNATIONAL RETURNS

If you wish to return from outside of the UK please also follow the above instructions. Customers will also need to include a detailed invoice clearly stating that the item/s are "returning to the country of origin" and therefore are not subject to import tax and duties. This should be marked on the airway bill as well. We cannot be held liable for any charges incurred due to incorrect shipping and any costs that we do incur will be deducted from the amount due for a refund. 

*Any credit notes issued, will be valid for 6 months unless otherwise agreed.